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Heather Gasvoda

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5 Customer Service Skills to Develop

Customer service exists to meet your customers where they are and problem solve together so that they feel heard and get a solution to whatever their problem may be. However, not every company is excelling in delighting their customers. This blog will outline 5 important customer service skills that your team should have and how […]
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A Beginner’s Guide to Calculating ROI

According to Investopedia , ROI, or return on investment, is the ratio between the investment cost in a project over the profit you make from the investment. It is also a performance measure sured to evaluate the efficiency of an investment. If you want to assess the financial health of your budget, looking at an […]
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Customer Engagement in 2020

2020 has been a unique year. The list of firsts and new things that businesses have had to learn this year is long, but the good news is that 2020 has taught us a lot about the nature of how customers interact with businesses.
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Twitter: A Sprint, Not a Marathon

  Imagine a place online where you could post the latest news your company has to share and answer any and all questions your customers may have. Whether you realize it or not, you’re probably imagining Twitter. Or something very similar at least. Being brief and effective are two of the most important things you […]
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