What is Sales Enablement?
In every type of career, there comes a lot of jargon to learn and understand which is vital to your growth. The same goes for handling your brand. The better you learn and understand the jargon used, the better you can put the practice into action and utilize it. One key term to understand is sales enablement.
Bomb Squad: How to Teach Your Customer Service Dept to Defuse Angry Customers
Though the old adage says that customers are always right, if you’ve spent any amount of time serving customers, you know the truth: they sometimes aren’t. In fact, sometimes customers can become unreasonable and angry and cause difficult situations for you and your customer service agents.
How to Outsmart Your Peers on Customer Service
Consumers are enjoying a much wider range of choices. Couple that with no longer being forced into lengthy contracts, customer service has become the battleground that determines growth of your brand or company. Thanks to the internet, customers are fully in control. With instant access to a wider selection of product offerings, open platforms showcasing social media reviews, and access to a wealth of background information on your company, they dictate your success.
Automation is the Future of Customer Service
From smartphones to self-driving cars, technology is seeping into our everyday lives and weaving into our society. We have smart watches that monitor our heart rates, we are able to video conference with people across the globe, and we even have headphones that can translate languages in real time. Customer service is no exception.
How Awesome Customer Service Stories go Viral
Back in 2012, a young child left behind their favorite toy at the Ritz-Carlton Hotel they had been staying at with their family. The Ritz-Carlton hotel staff called to let the family know they had found the child’s stuffed toy and the father mentioned a story he had concocted about what had happened to keep his young son from worrying about the toy too much.
5 Most Underrated Skills That’ll Make You a Rockstar in the Customer Service World
Customer service is an important and often overlooked part of a company. Your customer service agents are the face and voice of your company. Most consumers see your customer service agents as the embodiment of your brand. Your customer service team’s interaction with customers can make or break a customer’s decision to choose you over your competitors. How a customer is treated is often one of the deciding factors in customer loyalty.
A Trip Back in Time: How People Talked About Customer Service 20 Years Ago
So in a world that wasn’t wholly connected online yet and where all the information about a company and their customers’ experiences weren’t at the tips of a potential customer’s fingers (yeah, no smartphones either) how did people talk about customer service then?
How Improving Customer Service Improves Your Social Media Presence
Customer service has never been more important to a company’s success. Customers expect prompt, friendly service from brands in addition to quality products. They want to know that they are important to companies and will consistently choose companies who show that they value their customers over companies who don’t.
4 Reasons Your Marketing Team and Your Customer Service Team Should Collaborate
Whether it’s by word of mouth, social media, or otherwise, customer service is a key part of building a business and managing to keep customers coming back time after time. Not only is it an incentive to keep business, it’s an incentive to gain new business, given that customers are more likely to continue business with a company if they have a positive experience with its customer service representatives.
Companies That are Crushing it in Customer Service on Social Media
Customer service is one of the most important parts of your company. Having outstanding customer service is the key to having a successful and profitable company. Some companies become greedy and forget that the consumer is the one that makes the company profitable.