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Why Responding to Reviews is Crucial for Your Business

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Customer reviews can make or break a business. With the prevalence of review platforms like Google, Yelp, and social media, businesses are constantly being evaluated by current and potential customers. Responding to reviews, both positive and negative, is an essential strategy that can benefit businesses in various ways. It goes beyond just addressing feedback—it builds […]

5 Customer Service Skills to Develop

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Customer service exists to meet your customers where they are and problem solve together so that they feel heard and get a solution to whatever their problem may be. However, not every company is excelling in delighting their customers. This blog will outline 5 important customer service skills that your team should have and how to develop them.