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Captevrix

Customer Service

5 Customer Service Skills to Develop

Customer service exists to meet your customers where they are and problem solve together so that they feel heard and get a solution to whatever their problem may be. However, not every company is excelling in delighting their customers. This blog will outline 5 important customer service skills that your team should have and how to develop them.
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Customer Engagement in 2020

2020 has been a unique year. The list of firsts and new things that businesses have had to learn this year is long, but the good news is that 2020 has taught us a lot about the nature of how customers interact with businesses.
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