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5 Customer Service Skills to Develop

a city skyline with the words 5 customer service skills to develop

Customer service exists to meet your customers where they are and problem solve together so that they feel heard and get a solution to whatever their problem may be. However, not every company is excelling in delighting their customers. This blog will outline 5 important customer service skills that your team should have and how to develop them.

Customer Engagement in 2020

a hand writing customer engagement on a blackboard

2020 has been a unique year. The list of firsts and new things that businesses have had to learn this year is long, but the good news is that 2020 has taught us a lot about the nature of how customers interact with businesses.

Chatbots & The Evolution Of Customer Service

the evolution of customer service chatbots

Chatbots – not the beginning of a robot takeover, but perhaps the beginning of the customer service takeover. Many people don’t know that chatbots have been in the making since the 1960s.