A User-Guide to Amazon’s CRM and Self-Service Tools
According to Expert Market Amazon’s sales rose 31% last year due to their incredible CRM strategy and system.
What Makes Amazon Customer Service Different?
It’s no secret that Amazon has an award-winning customer service team that consistently puts the customer first.
5 Customer Service Skills to Develop
Customer service exists to meet your customers where they are and problem solve together so that they feel heard and get a solution to whatever their problem may be. However, not every company is excelling in delighting their customers. This blog will outline 5 important customer service skills that your team should have and how […]
What Does Great Remote Customer Service Look Like?
“My advice for 2020 is simple: Focus on your service teams. Take care of them. Invest in them. Empower them.” -Ying Chen, General Manager, Service Hub at Hubspot.
Customer Engagement in 2020
2020 has been a unique year. The list of firsts and new things that businesses have had to learn this year is long, but the good news is that 2020 has taught us a lot about the nature of how customers interact with businesses.
Twitter: A Sprint, Not a Marathon
Imagine a place online where you could post the latest news your company has to share and answer any and all questions your customers may have. Whether you realize it or not, you’re probably imagining Twitter. Or something very similar at least. Being brief and effective are two of the most important things you […]
Customer Service: The Good, The Bad, and The Ugly.
Think back to the last time you had to contact a company to fix a problem for you or answer a question you had.
The Pros and Cons of Live Website Chat
Managing a business comes with its challenges. At any given time, there are countless clients to serve. Business owners and employees can find themselves overwhelmed by the amount of “to-dos” on their checklist and number of clients to delight.
Marketing Trends for 2020 [It’s All About the Customer]
The umbrella term of “marketing” broadens by the year. In the past, it has been a newspaper ad, a Yellow Page listing, or a postcard dropped in the mail. Marketing trends have moved more toward the customer experience, rather than the delivery of an in-your-face advertisement.
Email Marketing, Part One: Building Your Email List
An email blast is an email that has been submitted for sending one time but has numerous recipients. Most likely, the recipients are unable to see other people who have received the same email. While the first email was sent in 1971 by Ray Tomlinson (to himself), it didn’t become widely popular until the mid-’90s […]