A Guide to Effectively Garnering Reviews for Your Charter Business
No matter which industry your business serves, reviews are necessary. Find out how to effectively gather reviews for your charter business.
Navigating Stormy Waters: How Fishing Captains Handle Negative Reviews
Negative reviews happen no matter what industry you are in. Find out how fishing charters are handling negative reviews.
A User-Guide to Amazon’s CRM and Self-Service Tools
According to Expert Market Amazon’s sales rose 31% last year due to their incredible CRM strategy and system.
What Makes Amazon Customer Service Different?
It’s no secret that Amazon has an award-winning customer service team that consistently puts the customer first.
5 Customer Service Skills to Develop
Customer service exists to meet your customers where they are and problem solve together so that they feel heard and get a solution to whatever their problem may be. However, not every company is excelling in delighting their customers. This blog will outline 5 important customer service skills that your team should have and how to develop them.
What Does Great Remote Customer Service Look Like?
This year, businesses have had to pivot several times in order to keep their customers happy and their bottom lines in check. Never has stellar customer service been more important than this year.
Customer Engagement in 2020
2020 has been a unique year. The list of firsts and new things that businesses have had to learn this year is long, but the good news is that 2020 has taught us a lot about the nature of how customers interact with businesses.
Customer Service: The Good, The Bad, and The Ugly.
Think back to the last time you had to contact a company to fix a problem for you or answer a question you had.
Chatbots & The Evolution Of Customer Service
Chatbots - not the beginning of a robot takeover, but perhaps the beginning of the customer service takeover. Many people don’t know that chatbots have been in the making since the 1960s.
Is Tech Making Customer Service Better or Worse
Just in the past thirty years, technology has made astronomical progress. It has impacted everyday human life in ways undreamed of even fifty years ago. One of the biggest ways that technology has changed society is how people interact with each other.