1) Website Chat
Customers love to chat! But it can be hard to manage all the other aspects of your business if you or your employees are spending all day managing your website chat and answering questions.
As part of this service plan, expert customer service support will be provided on your website via website chat.
2) Social Media Management
Your customers are searching for you.…..on social media! Keep them up-to-date on your business and engaged in your products/services through your social media.
Social Media posts will be created for your social media audience to enjoy. This includes special announcements and engaging posts (6 per week).
3) Customer Engagement:
An engaging customer is a happy customer! The more you communicate and engage with them, the more comfortable they’ll be doing business with you.
Customers can contact your company through the major social media channels: Facebook, Twitter and Instagram and you won’t have to lift a finger.
Step up your customer service by being available to your customers online.
With our Customer Service Platinum Plan, you will have a professional giving your customers their undivided attention Monday-Saturday 9am-10pm EST.
"Captevrix is professional, quick to respond, nice and easy to work with and they really know social marketing. I believe they helped greatly in getting my business to the top in Google searches and I plan to work with them again in the future. Thanks guys! Great job!!! "
Start giving your customers the platinum customer experience.
Fill out the quote form to get started.